FieldViewHQ is a powerful, feature-rich solution designed to enable more efficient and effective Web-based management of field service operations.

This tour will provide you with a brief overview of FieldViewHQ’s key capabilities.

FieldViewHQ delivers powerful functionality that allows your account administrators to control and manage all system users, including dispatchers, technicians, and officers. The Account Administrator can add new user information to the database such as contact data and skills/qualifications, update existing user details, change user status, and retrieve complete user lists quickly and easily.

Remember that the Account Admin account you signed up with is not part of FieldViewHQ’s user count and cannot assign work orders or technicians. It only manages the account.

You can also more effectively manage your job crews with FieldViewHQ. Create new crews, assign and re-assign technicians to specific teams, update crew information, and change crew status – all from the “Manage Crews” feature.

All account details and company information can be easily managed via the FieldViewHQ “Preferences” tab. Authorized account owners can update company profile data, change passwords, upgrade monthly plans, and more.

With FieldViewHQ’s “Manage Vocabulary” function, you can tailor your interface using your company’s own lingo. Add your own terminology for customers, work orders, technicians, and dispatchers, and it will be automatically displayed on all associated system screens.

More accurately manage and track travel expenses. The FieldViewHQ “Manage Mileage” feature allows you to customize how costs are calculated based on your company’s specific mileage reimbursement policies.

FieldViewHQ allows you to share client job information with other applications in your environment. Customer information can be rapidly downloaded into .xls format, so it can be imported into any customer service solution, customer relationship management package, or other applications. Information from third-party systems can also be conveniently uploaded into the FieldViewHQ database, in just a few simple steps.

With FieldViewHQ, you can quickly run reports that help you uncover vital patterns and trends across your field operations. Sort and filter information based on a specific timeframe (daily, weekly, or monthly), check the status of jobs by number, track daily projects by technician, monitor miles traveled and related expenses, and much, much more.

Once the environment has been set up, your dispatchers can log in to FieldViewHQ to easily create new work orders. The work order screen allows them to add all relevant job information such as site location and start/end times, provide customer and billing data, assign technicians or crews to the project, and add important notes and comments. Your dispatchers can also view the status of all work orders, including those in progress, as well as work orders that are inactive, completed, or have been closed.

FieldViewHQ offers the option to view current work orders in calendar format. So, your dispatchers can keep better track of all projects over time, to help prevent delays, scheduling conflicts, and other issues that could impact customer service.

Your technicians and other field workers will receive dynamic email alerts when new projects have been assigned to them. They can then log into FieldViewHQ at any time, from any Web-enabled mobile device, to retrieve work orders, manage their calendars and schedules, and view the details of assigned jobs. With FieldViewHQ, technicians can also update their personal contact information or change their passwords – anytime, anywhere, even from remote locations.